Here’s a new way to miss a flight … a Waymo passenger says his driverless ride to the airport wouldn’t stop taking him around in circles … and he documented his travel nightmare on video. Footage shows a man named Mike Johns sitting in the back…
Here’s a new way to miss a flight … a Waymo passenger says his driverless ride to the airport wouldn’t stop taking him around in circles … and he documented his travel nightmare on video. Footage shows a man named Mike Johns sitting in the back…
Here’s a new way to miss a flight … a Waymo passenger says his driverless ride to the airport wouldn’t stop taking him around in circles … and he documented his travel nightmare on video.
Footage shows a man named Mike Johns sitting in the back of his Waymo ride, which won’t stop circling a parking lot.
Mike calls Waymo customer service to report the issue, telling them he’s in danger of missing his flight … but the rep is unable to stop the car in its tracks … and Mike keeps being driven in a circle.
It’s funny … Mike wonders if he’s being pranked, and he says it feels like he’s in a science fiction thriller.
Ultimately, Mike says his Waymo drove him around in 8 circles … and he ended up missing his flight.
Mike claims he’s yet to be reimbursed for the missed flight, ripping Waymo for having no empathy and ignoring him with a customer service division that’s fully automated and run by artificial intelligence.
Sounds like the experience is souring Waymo for Mike … next time he needs a ride, he says he’s going to keep it old-fashioned with a Lyft or Uber.
Waymo — run by Google’s parent company Alphabet Inc. — is still pretty new to the taxi biz … and it’s clear there are still some hiccups to iron out.