Ten years after the rollout of the federal government’s notoriously unsuccessful Phoenix pay system, the enduring mystery is less why it failed than why the government launched an initiative whose flaws were recognized before it even started and then persisted with it for years afterwards. Read MoreThere is much Prime Minister Mark Carney can learn from the pay system fiasco in his goal to make government more efficient. Opinion, Public Service, Phoenix, Prime Minister Mark Carney Ten years after the rollout of the federal government’s notoriously unsuccessful Phoenix pay system, the enduring mystery is less why it failed than why the government launched an initiative whose flaws were recognized before it even started and then persisted with it for years afterwards. Read More