Thousands of customers lose broadband access after power outage following widespread thunderstorms in Sydney and interstateGet our breaking news email, free app or daily news podcastOne of Australia’s largest internet providers has been hit with a major outage, leaving thousands businesses and individuals without broadband access.In a statement on Monday evening, TPG Telecom said it was working to resolve a “technical issue”, which was causing disruption to its fixed broadband services for consumer and business customers.Sign up for Guardian Australia’s breaking news email Continue reading…Thousands of customers lose broadband access after power outage following widespread thunderstorms in Sydney and interstateGet our breaking news email, free app or daily news podcastOne of Australia’s largest internet providers has been hit with a major outage, leaving thousands businesses and individuals without broadband access.In a statement on Monday evening, TPG Telecom said it was working to resolve a “technical issue”, which was causing disruption to its fixed broadband services for consumer and business customers.Sign up for Guardian Australia’s breaking news email Continue reading…
One of Australia’s largest internet providers has been hit with a major outage, leaving thousands businesses and individuals without broadband access.
In a statement on Monday evening, TPG Telecom said it was working to resolve a “technical issue”, which was causing disruption to its fixed broadband services for consumer and business customers.
“This issue is affecting broadband services for TPG, Vodafone, iiNet, Internode and Kogan fixed internet customers,” they said.
“Our technical teams have identified the issue and are working to restore services as quickly as possible for all customers.
“We apologise for any inconvenience this has caused.”
A spokesperson said the issue was due to a power outage after widespread thunderstorms in New South Wales.
As of 5.40pm on Monday evening, almost 14,000 people submitted problem reports with TPG on DownDetector, which had dropped to around 2,500 people as of 7pm.
TPG is part of the TPG Telecom Limited, an ASX listed group of companies, after the merger of TPG and Vodafone Hutchison Australia in July 2020.