Through a partnership with Uber Eats, Serve’s zero-emission robots are now operational in some parts of Dallas.
Through a partnership with Uber Eats, Serve’s zero-emission robots are now operational in some parts of Dallas.
Through a partnership with Uber Eats, Serve’s zero-emission robots are now operational in some parts of Dallas.
DALLAS, Texas — A busy lunch rush is a good sight for Derek Ho at Ka Thai in Uptown Dallas.
“We were really small when we started,” said Ho, the General Manager at Ka Thai.
“Thanks to the customer, we got loved.”
That loyal customer base has been a blessing, but also a need for more space.
“We would have Uber Eats drivers line up and wait for the order… It used to be like two hours,” Ho explained.
That’s when a robot named Samantha comes into play. The AI-powered sidewalk delivery robot created by Serve Robotics is now helping restaurants like Ka Thai manage high demand without the long wait times or delivery delays.
With its chirpy digital voice and sleek design, the robot is turning heads as it quietly cruises through neighborhoods like Pearl, State Thomas, West Village and South Routh, delivering meals straight from restaurants to customers’ doors.
“It helps a bunch,” Ho said.
Serve Robotics, co-founded by CEO Ali Kashani, said through a partnership with Uber Eats, Serve’s zero-emission robots are now operational in Dallas, Los Angeles and Miami, with goals to expand to 2,000 robots in cities across the U.S.
“It is one of the first truly 21st-century vehicle form factors,” Kashani said.
“Once it’s at your door, you just press a button on your app, it unlocks, and you grab your food.”
Each robot is monitored in real time from a local operations hub to ensure smooth and safe delivery.
“It’s no different from your regular delivery experience,” Kashani said, “except you don’t have to tip.”
Alongside Ka Thai, national names like Shake Shack are also participating in the pilot, offering DFW residents an eco-friendly, futuristic option to get their meals delivered, no car required.
