BANK of Ireland has announced a major change for ALL customers in the “biggest upgrade of its kind”.
The Irish bank has begun a major upgrade to its ATM network.
Bank of Ireland will be installing hundreds of new ATM’s across the country[/caption]
Around 650 new ATMs will be installed across branches in Ireland by the end of 2027 as the banking service announced it is investing €60million into its services.
And it marks the bank’s largest upgrade of its ATM fleet in over ten years.
The first 14 have already been installed in Roscommon town, Drumcondra, Castlebar and Roscrea.
More than 150 additional ATMs are expected to be rolled out across 40+ locations during 2025.
Bank of Ireland said that the new machines will offer greater cash processing capacity – which will improve reliability and reduce downtime.
They are also far more energy efficient and are set to cut power usage by over 50 per cent.
Many of these new ATMs will feature cash recycling – which means lodged cash can be used for withdrawals and ensures the machines are better stocked.
To improve accessibility, the devices will also include high-contrast screens and a headphone socket for audio guidance.
This “talking ATM” function is designed to support customers with visual impairments better and make it easier for them to use their services.
The investment will also cover five years of ATM servicing and maintenance to ensure long-term performance.
Susan Russell, CEO of Bank of Ireland Retail Ireland, said the upgrade combines efficiency, accessibility and sustainability across the branch network.
She said: ”As a full-service retail bank with a presence right across the island of Ireland, we are committed to continually improving our services and our customers’ financial wellbeing.”
“This means investing purposefully in branches, contact centres, technology, ATMs and other infrastructure to ensure we have the most modern and efficient banking services available.
“Our new ATMs have greater cash processing capacity, are more energy efficient, and have additional accessibility features.
“Renewing the entire fleet is a major investment but it will enhance our customers’ access to cash. We are excited to see the first new ATMs now installed and we’re pressing ahead with the rollout to the rest of our branches.”
Meanwhile, an urgent warning has been issued by gardai as banking customers across Ireland are experiencing “very high levels” of fraud messages.
There’s been a major rise in smishing frauds, with a number of banks and financial institutions reporting incidents in recent months.
Smishing fraud typically involves fraudulent text messages that trick victims into revealing sensitive information, but gardai said that latest version of the scam is evolving.
Instead of including dangerous links, fraudsters are now sending texts that ask customers to call a phone number to resolve an alleged issue with their bank accounts.
When victims call the number, they are greeted by automated voice messages and music that sounds similar to a legitimate bank’s customer service experience.
And An Garda Siochana’s Garda National Economic Crime Bureau is now urging the public to stay extra vigilant and take steps to protect themselves.
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